Shipping & delivery policy

1. How your subscription is delivered

When your payment is confirmed by our payment processor (Razorpay for Indian rupee charges; Stripe for all other currencies), your account is upgraded instantly. In most cases this takes less than 30 seconds.

You can confirm delivery in three places:

• The payment-success screen redirects you to /client/billing with your new plan active.
• A confirmation email is sent to the address on your account within 1 minute of payment.
• A tax invoice PDF is generated and made available under Billing → Invoices within 5 minutes.

2. If delivery is delayed

Webhook delivery from Razorpay or Stripe to our servers is almost always instantaneous. In rare cases (payment-processor outage, DNS hiccup) the upgrade can take up to 2 hours. If 2 hours pass and your plan on /client/billing still shows Free:

1. Sign out, sign back in, and refresh the billing page.
2. If it still shows Free, email support@patentos.legal with a screenshot of the payment confirmation — we manually reconcile within 1 business day.

3. No physical shipping

Because the product is entirely digital, we do not:

• Ship physical goods by courier or post
• Charge for shipping, handling, insurance, or customs
• Require a shipping address during checkout

The billing address collected at checkout is used only to compute applicable taxes (18% GST on INR invoices) and to populate your tax invoice — not for physical delivery.

4. International availability

patentOS is available globally. Users outside India are billed in USD via Stripe and do not pay Indian GST. Indian users are billed in INR via Razorpay and GST is included on every invoice.

5. Contact

For any delivery-related question not answered above, email support@patentos.legal.