Last updated: August 2026
patentOS is sold as a recurring subscription billed monthly or annually, in INR (via Razorpay) or USD (via Stripe), at the rates shown on /pricing at the time of purchase.
We offer a full refund within 7 calendar days of your first payment on a given plan, no questions asked. To claim a refund, email support@patentos.legal from the email address on the account with the subject line “Refund request”. Refunds are credited to the original payment method within 5–10 business days of approval.
The 7-day window does not apply to renewals. Each plan’s initial purchase starts its own 7-day window; upgrades, downgrades, and plan renewals do not reset the window.
You can cancel at any time from the billing page. On cancellation, your plan remains active until the end of the current billing cycle — you will not be charged again, and your account reverts to the Free tier automatically.
We do not pro-rate partial months. If you cancel mid-cycle outside the 7-day refund window, no refund is owed for the remaining unused period.
If a recurring payment fails (card expired, insufficient funds, bank decline), we retry up to three times over a 7-day grace period and send you email notifications at each attempt. If all retries fail, your account is automatically downgraded to the Free tier and any paid-tier data (extended chat history, matter docketing records) remains read-only until you re-subscribe.
Refunds outside the 7-day window are considered on a case-by-case basis only where:
Refunds processed in INR reverse the original invoice in full, including the 18% GST charged at the time of purchase. A credit note is issued and visible under Billing → Invoices.
Email support@patentos.legal with:
We acknowledge every refund request within 2 business days and complete the refund within 5–10 business days of approval.